Operations

Remote patient monitoring vendors often promise effortless care — and leave practices with high staff burden and inconsistent billing. Waco Heart & Vascular, a private cardiology practice in Waco, Texas, hit that wall: denied claims and vendor fees left its…

Health systems spent years expanding ambulatory access through clinics, outpatient centers and multispecialty networks. Now many organizations are confronting a different challenge: managing increasingly distributed ambulatory portfolios that were not originally designed to operate at scale. This whitepaper explores how…

EMS clinicians routinely identify and treat patients with conditions like hypoxia, hypotension, shock or sepsis before reaching the emergency department. By the time an emergency physician evaluates the patient, the initial instability may have resolved but clinical complexity, monitoring needs…

A regional health system was running its urgent care network at a loss and struggling to meet patient demand. Rather than retreat, it partnered to rebuild the service line around a retail-style operating playbook attracting new patients to the system,…

Financial pressure, shifting patient expectations, regulatory burden and workforce shortages are forcing leaders to ask a direct question: which service lines should we expand, reduce or reinvent to stay relevant in the years ahead? Declining market share and a shifting…

For many health systems, fragmented emergency notification workflows delay response times, limit visibility across facilities and leave safety trends hidden until after an incident. As organizations grow, siloed reporting compounds the problem and the operational cost lands on both staff…

Capital dollars lose value the longer approved projects sit idle. Nearly 40% of healthcare organizations take more than 12 months to move a project from plan into execution, and many stall 9 to 10 months after approval, while emergency repairs…

Unprecedented growth creates unprecedented complexity. As Ochsner Health expanded to 47 hospitals across the Gulf South, medical device spend climbed 141% between 2018 and 2024 — and a growing share of procedural spend remained invisible to the teams managing it.…

Health systems face mounting pressure to optimize capacity, improve patient flow and time capital investments correctly. Traditional planning tools rely on averages that flatten the real variability of patient acuity, arrivals and clinical decision-making, leaving leaders with incomplete insight into…

Referrals are one of the highest-volume workflows in healthcare and one of the most broken. In one large health system study, only about 54 percent of inbound internal referrals were completed. That gap represents more than lost revenue. It reflects…