The report analyzed vendors’ customer satisfaction after surveying cardiology organizations for their insights. Sample size varies for each vendor, as some respondents may have used multiple cardiology or hemodynamics solutions and not all respondents could share feedback on each vendor.
Here is how Meritive and other vendors measured up in the report:
Survey sample size per vendor:
- AGFA HealthCare Enterprise Imaging for Cardiology: 9
- Epic Cupid: 26
- INFINITT Cardiology Suite: 8
- Merge Cardio by Merative: 20
- Fujifilm Synapse Cardiovascular: 19
- Siemens Healthineers – Syngo Dynamics: 20
- Philips Cardiovascular Workspace – IntelliSpace Cardiovascular: 19
- GE HealthCare Centricity Cardiology Enterprise Solution: 17
- Optum Cardiology Solutions: 12
Overall performance score (out of 100):
- AGFA HealthCare Enterprise Imaging for Cardiology: 89.1 (above market average)
- Epic Cupid: 88.9 (above market average)
- INFINITT Cardiology Suite: 87.9 (above market average)
- Merge Cardio by Merative: 83.8 (above market average)
- Fujifilm Synapse Cardiovascular: 83.2 (above market average)
- Siemens Healthineers – Syngo Dynamics: 79.8 (below market average)
- Philips Cardiovascular Workspace – IntelliSpace Cardiovascular: 75.6 below market average)
- GE HealthCare Centricity Cardiology Enterprise Solution: 74.7 (below market average)
- Optum Cardiology Solutions: 65.7 (below market average)
Percentage of satisfied customers who are staying with their current vendor:
- AGFA HealthCare Enterprise Imaging for Cardiology: 89%
- Epic Cupid: 88%
- Fujifilm Synapse Cardiovascular: 79%
- Merge Cardio by Merative: 70%
- INFINITT Cardiology Suite: 75%
- GE HealthCare Centricity Cardiology Enterprise Solution: 71%
- Siemens Healthineers – Syngo Dynamics: 65%
- Philips Cardiovascular Workspace – IntelliSpace Cardiovascular: 53%
- Optum Cardiology Solutions: 50%
Hemodynamics performance score (out of 100):
- Merge by Merative Merge Hemo: 89.3 (above market average)
- Philips Xper Information Management: 84.8 (above market average)
- GE HealthCare Mac-Lab: 83.1 (average market average)
- Optum Cardiology Hemo: 73.1 (below market average)
Read the full report here.
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